FAQs
How do I know which fare I will be charged?
Fares are determined based on which zone your pickup and drop off locations are in. See our zone map showing our full service area, highlighting the two zones. If both pickup and drop off locations are in Zone 1, you will pay a Zone 1 based fare. If either your pickup or your drop off (or both) locations are in Zone 2, you will pay a Zone 2 based fare (even if one of your pickup or drop off locations are in Zone 1). We know that no pricing structure is perfect, but we hope that this one will strike a good balance between simplicity of pricing and the fairness of what we charge relative to how far you travel.
How long will I be waiting for a ride?
Wait times will vary depending on many factors but on average you can expect to wait between 15 to 30 minutes for a ride. In preparation for the snow season, we are already working to increase our capacity, and we thank you for your patience while we find more drivers and vehicles. Be mindful that peak times like the opening and closing of Revelstoke Mountain Resort will likely have a significant impact on wait times. However, we will give you an ETA so that you can relax somewhere until your ride gets closer. No waiting at a bus stop, and your spot guaranteed.
Can I bring outdoor gear with me?
In winter, our vans are fitted with ski and snowboard racks at the rear of the vehicle. Simply drop your skis and boards there before boarding. If racks are full, there is also limited space behind the back row of seats, accessible via the rear doors. In a worst case scenario, bring your gear on board. Just be mindful of other passengers and keep it secure. In summer we will be using bike racks. Just make a note when requesting a ride if you are bringing a bike because rack space will be more limited.
I don't use phone apps. Can I still use Revy Rides?
Absolutely! Although the app is the most streamlined and efficient way to hail a ride with us, it’s not the only way. You can simply give us a call, and we’ll input your ride request. This does mean however that you won’t get live updates about how far away your driver is, so you will need to keep a closer eye on your pickup location and be ready to step outside and greet your driver when they arrive. When we get your details, we will require a phone number so that we can give you a call if anything changes or if our driver can’t find you.
What if my pickup location or dropoff are just outside your service area?
In order to remain efficient and cost effective, we need to draw the line somewhere (literally, on a map) with our service area. This does mean that some people might end up in the frustrating situation of being slightly outside of our reach, or wish that we could take them somewhere a bit further out of town. We are still new and learning, so definitely get in touch and let us know! If we discover there is more demand in your area than anticipated, or if the business grows enough, we will definitely look to expand our service.