Frequently Asked Questions
How do I know which fare I will be charged?
All riders have a base starting rate - this is generally $5, unless you're in a Zone farther from town. See the "Pricing" page for a detail map of our operating zones in Revelstoke, and which zones have the higher base charges. If you're only travelling within your starting Zone, the base fare is all you'll pay, no matter the time of day! If you're travelling to other Zones, $2 is added to your fare for each Zone boundary you cross - for example, if you're travelling from Revelstoke Mountain Resort to Grizzly Plaza, you'll be charged $7 ($5 base fare, plus $2 for one Zone crossing).
How long will I be waiting for a ride?
As we're a primarily on-demand, ride-hail service, wait times can vary based on time of day and how many other passengers are requesting rides. Our average wait times tend to sit between 15-30min, though this can fluctuate if there are events on in town or if it's peak traffic time. If booking a ride through our app, you'll be provided with real-time updates on your wait time - if you're calling we'll be able to provide you with the wait time on the phone. Be mindful that evenings are commonly busy, and wait times may be upwards of 30min.
Can I bring outdoor gear with me?
In winter, our vans are fitted with ski and snowboard racks at the rear of the vehicle. Simply drop your skis and boards there before boarding. If racks are full, there is also limited space behind the back row of seats, accessible via the rear doors. In a worst case scenario, bring your gear on board. Just be mindful of other passengers and keep it secure. In summer, ski and snowboard racks are replaced with bike carriers. Include a note when requesting a ride if you are bringing a bike as rack space will be more limited.
I don't use phone apps. Can I still use Revy Rides?
Absolutely! Although the app is the most streamlined and efficient way to hail a ride with us, it’s not the only way. You can simply give us a call, and we’ll input your ride request. This does mean however that you won’t get live updates about how far away your driver is, so you will need to keep a closer eye on your pickup location and be ready to step outside and greet your driver when they arrive. When we get your details, we will require a phone number so that we can give you a call if anything changes or if our driver can’t find you.
What if my pickup location or dropoff are just outside your service area?
Unfortunately our on-demand services cannot be used for pick-ups or drop-offs outside of our designated service areas. That doesn't mean we can't get you there, though! Give us a call at 250 733 3028 and we can arrange a special pick-up / drop-off for you - as this will have to be scheduled in advance, it comes with an additional charge, based on the nature of the request.
I live on Downie Street but when I try to to enter my address it only shows Sicamous
We have indeed discovered a quirk in the system where if you type in a Downie Street address, it only shows the address in Sicamous - but don't worry! The system does know that Downie Street in Revelstoke exists, it just needs a little extra help. After putting in your street number and name (Eg. 601 Downie Street) keep typing the rest of the address. Once you get a few letters into spelling "Revelstoke" the correct address will appear. (Eg. 601 Downie Street, Rev). If it still doesn't work, give us a call and we'll help get you sorted!